Ventures Lab

Tech is in our DNA

Customer Service Agent German / Turkish

Location – London, UK (on site)

The objective of this role is to support the customers for our online products through both written and spoken channels.

What you will be doing:

• Follow communication procedures, guidelines and policies
• Provide high quality technical help desk and customer support via e-mail, live-chat and phone
• Transfer accurate information to customers with quality service and customer satisfaction
• Dedicated to resolving customers’ issues or problems
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
• Work with different marketing campaigns
• Confident and ambitious on sales
• Achieve targets and goals given by team leaders, management or any party that was approved to give such

Desired skills & experience:

• Proven experience of delivering customer excellence
• Outstanding verbal and written German language skills
• Use and knowledge of Turkish language will be an asset but not essential
• Competence with MS Word and MS Excel as well as general use of MS Windows
• Multi-tasking ability
• Ability to work in a team environment
• Ability to solve problems, initiative and resourceful

Our offer:

• Competitive remuneration and social benefits package
• Career progression with a large company
• Dynamic and friendly work environment
• Office location – in the heart of London