Ventures Lab

Tech is in our DNA

Customer Success Advisor with English and Norwegian or Hindi or Portuguese or German or Turkish

Looking for new challenges? You might be the person we are looking for!

Responsibilities:

• Follow communication procedures, guidelines, and policies
• Provide high quality technical help desk and customer support via e-mail, live-chat, and phone
• Transfer accurate information to customers with quality service and customer satisfaction
• Dedicated to resolving customers’ issues or problems
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
• Work with different marketing campaigns and make proactive calls to customers.
• Confident and ambitious on sales
• Take the extra mile to engage customers
• Achieve targets and goals given by team leaders, management or any party that was approved to give such
• Attend team/company meetings
• Suitable for flexible working hours
• Being able to work on a busy schedule

Requirements:

  • • Proven experience of delivering customer excellence
    • Outstanding verbal and written language skills in English and Norwegian or Turkish or Portuguese or German or Hindi 
    • Competence with MS Word and MS Excel as well as general use of MS Windows
    • Multi-tasking ability
    • Ability to work in a team environment
    • Analytical thinker and comfortable with intragroup / intergroup communication, sensitive with time management and high motivation
    • Ability to solve problems, initiative and resourceful
    • Building and maintaining strong, long-lasting customer relations

We Offer:

• Competitive remuneration and social benefits package
• Food vouchers, Multisport card, Health insurance
• Snacks and drinks in the office
• 25 days of vacation
• Bonus for employee referral
• Training by team leaders with great experience
• The opportunity to write the history of a leading and growing multinational company
• Multiple career progression opportunities in a dynamic in-house business