Customer Success Advisor with English and Norwegian or Hindi or Portuguese or German or Turkish
Looking for new challenges? You might be the person we are looking for!
Responsibilities:
• Follow communication procedures, guidelines, and policies
• Provide high quality technical help desk and customer support via e-mail, live-chat, and phone
• Transfer accurate information to customers with quality service and customer satisfaction
• Dedicated to resolving customers’ issues or problems
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
• Work with different marketing campaigns and make proactive calls to customers.
• Confident and ambitious on sales
• Take the extra mile to engage customers
• Achieve targets and goals given by team leaders, management or any party that was approved to give such
• Attend team/company meetings
• Suitable for flexible working hours
• Being able to work on a busy schedule
Requirements:
- • Proven experience of delivering customer excellence
• Outstanding verbal and written language skills in English and Norwegian or Turkish or Portuguese or German or Hindi
• Competence with MS Word and MS Excel as well as general use of MS Windows
• Multi-tasking ability
• Ability to work in a team environment
• Analytical thinker and comfortable with intragroup / intergroup communication, sensitive with time management and high motivation
• Ability to solve problems, initiative and resourceful
• Building and maintaining strong, long-lasting customer relations
We Offer:
• Competitive remuneration and social benefits package
• Food vouchers, Multisport card, Health insurance
• Snacks and drinks in the office
• 25 days of vacation
• Bonus for employee referral
• Training by team leaders with great experience
• The opportunity to write the history of a leading and growing multinational company
• Multiple career progression opportunities in a dynamic in-house business