Ventures Lab

Tech is in our DNA

Customer Success Advisor with Turkish

Location: Sofia, Bulgaria (On-site)

The objective of this role is to support the customers for our online products through both written and spoken channels.

What you will be doing:

• Follow communication procedures, guidelines and policies
• Provide high quality technical help desk and customer support via e-mail, live-chat and phone
• Transfer accurate information to customers with quality service and customer satisfaction
• Dedicated to resolving customers’ issues or problems
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
• Work with different marketing campaigns
• Confident and ambitious on sales
• Achieve targets and goals given by team leaders, management or any party that was approved to give such

Desired skills & experience:

• Proven experience of delivering customer excellence
• Outstanding verbal and written Turkish language skills
• Competence with MS Word and MS Excel as well as general use of MS Windows
• Multi-tasking ability
• Ability to work in a team environment
• Ability to solve problems, initiative and resourceful

We Offer:

• Competitive remuneration and social benefits package
• Food vouchers, Multisport card, Health insurance 
• 25 days of vacation
• Dynamic and friendly work environment
• Office location – 1 min far from a metro station