Careers

The objective of this role is to support the customers for our online products through both written and spoken channels.

Follow communication procedures, guidelines and policies
Provide high quality technical help desk and customer support via e-mail, live-chat and phone
Transfer accurate information to customers with quality service and customer satisfaction
Dedicated to resolving customers' issues or problems
Work with different marketing campaigns

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
Confident and ambitious on sales
Achieve targets and goals given by team leaders, management or any party that was approved to give such