Careers

Customer Service Agent with English / Turkish
London, England

The objective of this role is to support the customers for our online products through both written and spoken channels.

What will you be doing?

  • Follow communication procedures, guidelines and policies
  • Provide high quality technical help desk and customer support via e-mail, live-chat and phone
  • Transfer accurate information to customers with quality service and customer satisfaction
  • Dedicated to resolving customers' issues or problems
  • Work with different marketing campaigns
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
  • Confident and ambitious on sales
  • Achieve targets and goals given by team leaders, management or any party that was approved to give such

Desired skills and experience:

  • Proven experience of delivering customer excellence
  • Outstanding verbal and written English language skills
  • Use and knowledge of Turkish language will be an asset but not essential
  • Competence with MS Word and MS Excel as well as general use of MS Windows
  • Multi-tasking ability
  • Ability to work in a team environment
  • Ability to solve problems, initiative and resourceful

What we offer:

  • Competitive
    remuneration
  • Health insurance
  • Dynamic and friendly work environment
  • Possibility for remote work
  • Being part of the success story of a growing company
  • Access to career development path
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Locations

Bulgaria
Portugal
United Kingdom
Brazil
Malta

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