Deal with queries and questions from customers via several channels. Subjects will include areas such as finance, security amongst others and you will be required to work intimately with other departments. You will play a key role in meeting expectations and increasing customer satisfaction. Queries which are unable to be resolved on first contact will need to be escalated to the relevant department/person and followed up through to completion.
This role will often come equipped with flexible working hours and shift rotations within a team of motivated individuals who have an interest in building customer relations. You will receive full training in everything and be part of a creative team that has a foot in every aspect of running a digital organisation.
The customer service role is a perfect place to begin in a highly career-driven industry as you will learn many different aspects of the business, giving you a good opportunity to find your path.