Careers

Customer Service Agent with Hindi
Cape Town, South Africa

Deal with queries and questions from customers via several channels. Subjects will include areas such as finance, security amongst others and you will be required to work intimately with other departments. You will play a key role in meeting expectations and increasing customer satisfaction. Queries which are unable to be resolved on first contact will need to be escalated to the relevant department/person and followed up through to completion.

This role will often come equipped with flexible working hours and shift rotations within a team of motivated individuals who have an interest in building customer relations. You will receive full training in everything and be part of a creative team that has a foot in every aspect of running a digital organisation.

The customer service role is a perfect place to begin in a highly career-driven industry as you will learn many different aspects of the business, giving you a good opportunity to find your path.

What will you be doing?

  • Provide high quality technical help ensuring accurate information and satisfactory customer query/complaints resolutions.
  • Engage with customers directly via numerous communication channels (Live Chat, Email, Phone Calls, and other methods) with a strong focus on customer satisfaction.
  • Handle customer queries, provide appropriate solutions or alternatives within a timely manner.
  • Transfer and record accurate information while providing satisfactory answers to customers.
  • Follow up on escalations and queries through to resolution.
  • Record customer interactions, file documents and general notes related to customers’ accounts.
  • Work with different marketing campaigns to grow company revenue.
  • Achieve set KPI’s and goals given by Team Leaders/Coaches/Shift Managers or General Managers.
  • Attend team/company meetings when requested.
  • Work collaboratively within a team and assist team members/other employees when required.
  • Behave respectfully to other employees and management and adhere to internal company policies.
  • Be open to receiving constructive feedback from QA and company seniors in regard to industry best practices
  • Observe all internal rules, regulations and procedures outlined by the Employer.

Desired skills and experience:

  • Outstanding verbal and written language skills in Native Hindi
  • Highly organised with excellent attention to detail and ability to work under pressure.
  • Passionate about customer satisfaction, and commitment to providing a world-class service.
  • Competent with MS Word, MS Excel, as well as general use of MS Windows and Internet.
  • Ability to solve problems and offer calculated solutions.
  • Excellent communication and interpersonal skills.
  • Ability to Multi-task and work within a high-pressure working environment
  • Reliable, Honest and Process driven.
  • Ability to work efficiently within a team environment
  • High levels of motivation and enthusiasm.
  • Flexibility to work different shifts

What we offer:

  • Competitive
    remuneration
  • Health insurance
  • Dynamic and friendly work environment
  • Possibility for remote work
  • Being part of the success story of a growing company
  • Access to career development path
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